Carpet Care

Carpet Care

Proper and regular maintenance of your carpet extends its lifetime and ensures that its beauty
maintenance consists of the right combination of vacuuming, stain removal and cleaning.

Vacuuming

Vacuum regularly (twice a week) to remove dust and dirt from the pile and prevent them from
penetrating the pile. Use a tool piece with electric (rotating) brush to remove dust and dirt is the
most effective manner and to remove loose fibres that protrude from the pile. Such an accessory
can often be used independently from your vacuum cleaner and is available as a separate item. 
most effective manner and to remove loose fibres that protrude from the pile. Such an accessory
can often be used independently from your vacuum cleaner and is available as a separate item. 
The brush must rotate above the pile surface. This can cause new carpets to pill, however this is
only temporary.
The process of removing the protruding woolen fibres is a lot slower if you use a smooth suction tool.
There is also a chance that the loose fibres will stick to the carpet’s surface and will start felting.

Stain removal

Stains and soiling mark the appearance of your carpet. The best remedy is to prevent stains and soiling
happening in the first place, but that is not always possible. Remove any staining regularly will prevent
appearance of your carpet deteriorating.
Experience has shown that a few simple steps can prevent a great many problems.
 Using a tray with a high rim can minimise the consequences of any accident;
 A good absorbent mat by the front door can prevent a lot of dirt being tracked in;
 Be careful about using cleaning agents; spillages of liquids which apparently leave no stain can 
      attract and retain dirt later (for example soapsuds when cleaning windows, or furniture spray when
      cleaning the dining table).
Adjacent hard flooring in timber, stone and the like will have no capacity to absorb dirt and will
      therefore provide an additional loading on the carpet’s absorbent capacity. Residues of cleaning
      agents and wax from hard floors can be spread around by footwear and damage the carpet’s pile.
In order to find a reliable method of removing stains we have carried out research in collaboration with
the company James involving exhaustive testing of their products on our carpets. If the cleaning
instructions are followed correctly the removal of stains rarely causes problems.
A quick response can prevent many problems.
It is important to avoid patting or rubbing the carpet when treating stains, as this can cause permanent
to the structure which will remain visible after the stain has been removed!
Cover spilled liquids with a damp tea towel (soaked and well wrung out), and allow it to dry under the
tea towel, without rubbing, patting or pressing on the towel. If the tea towel becomes saturated, rinse
it out, wring it out, and replace it on the stain.

Cleaning

After a certain period of time, depending on the intensity of use, it may be necessary to clean your
carpet completely in order to remove dirt that has accumulated over the years. In order to prevent
damage to your carpet and interior, we recommend that you not do this yourself; carpet cleaning
should be done by a professional. Factors that appear to be unimportant when cleaning can cause
irreparable damage to your carpet or interior (e.g. moisture from cleaning that affects your furniture).
Professionals ensure that cleaning is carried out correctly and they are even insured against any
and unexpected mistakes. The costs of professional cleaning cannot be compared to the value of
your carpet and interior.
It is a common misconception that a cleaned carpet “attracts dirt”. Following professional cleaning
there are no soap residues left behind in the carpet.